How do I verify my payment method?When depositing funds into your CAPEX account, the payment will need to originate from a payment account that is on the same name as the account holder of the CAPEX investing account.
As part of our regulatory requirements and in order to abide by anti-money laundering laws, CAPEX is obliged to verify that you are the legitimate owner of the funds deposited into your account.
In order to do so, if you deposited by:
a) Bank Transfer You may be asked to upload a photo/scan of proof of payment or a recent bank statement.
b) Debit/Credit Card You may be asked to upload a photo/scan of your card, recent credit card statement, or a document from the bank.
c) Alternative Payment Methods (e.g. Skrill, etc.) You may be asked to upload a print-screen in order to confirm your account ownership.
* Note: Some of the above-mentioned payment methods may not be available in your country of residence.
Does CAPEX charge any deposit fees?CAPEX does not charge any deposit fees.
If you have made a deposit in a different currency from the one that your investing account is denominated in, you may be required to cover any commissions or other charges which were applied for the currency conversion.
In addition, you shall be liable for any and all fees and taxes related to any transaction.
Why is my deposit not reflecting in my account?If you have successfully deposited funds using a Bank Card, but you haven't yet completed the Verification process, the amount will be reflected in your trading account, under the orange ""Pending Deposits"" tab. That is, all required documentation must be approved by CAPEX, and we must receive clear copies of the front and back of the Bank Card used for depositing. Please note that you may not start trading until the verification procedures are fully completed. If you make a Wire Transfer in one of our client bank accounts, please keep in mind that it may take between 5 and up to 7 business days for us to receive the amount and we will credit it into your trading account if or when your verification status is approved.
Can I make a deposit using a friend’s payment method?No, you may not. All deposits made to CAPEX must originate from your own sources. In addition, the payment method used must be registered in your name.
Do you add dividends?Dividends are the portion of corporate profits that are distributed to shareholders, and the cut-off date for share ownership in order to qualify for a dividend is known as ex-dividend date. If you have a CFD position open on the ex-dividend date, an adjustment will be made to your account in regards with the dividend or distribution attributable to the related instrument in the underlying market. If you hold a long position you will receive the dividend as a positive adjustment to your account. However, if you hold a short position there will be a negative adjustment to your account for the dividend.