How can I get in touch with someone at CAPEX.com?
Go directly to "Contact Us" section and choose the way you wish to connect with us!
What are the benefits of trading with a regulated company?
When you trade with a regulated company, you know you have made a contract with a reliable and reputable broker.
CAPEX.com works according to regulations and stringent rules created to protect customers' interests.
How do I know my money is safe with you?
When you sign up with CAPEX.com, you know right from the start that your funds are held in segregated bank accounts destined for our clients.
On top of that, we added Retail Client Insurance covering up to $1,000,000 per customer for an extra layer of protection.
With Lloyds of London as our policy insurer, we'll pay what we owe if the company becomes insolvent.
Still, you can't use the policy to recover any trading losses.
Can you trade for me?
No, we cannot trade for you, but we provide trading tools and market reports that can help you make an educated trading decision.
Do you add dividends?
Dividends are the portion of corporate profits that are distributed to shareholders.
The cut-off date for share ownership to qualify for a dividend is known as the ex-dividend date.
Suppose you have a CFD position open on the ex-dividend date. Your account will be adjusted regarding the dividend or distribution attributable to the related instrument in the underlying market.
If you hold a long position, you will receive the dividend as a positive adjustment to your account.
However, if you hold a short position, there will be a negative adjustment to your account for the dividend.
Why can't I log in or change my password?
Make sure your login details are valid.
Still can't log in? Use the newest browser version & then "clear cache and cookies".Click on "Forgot Password" in case that happens & follow the steps.
Make sure that you are using the correct email address & get in touch with Customer Support for extra assistance.
Why can’t I close my position?
It is only possible to close a position (trade) during the relevant instrument’s trading hours.
In addition, on some occasions, instruments are temporarily unavailable for trading.
It happens when market events restrict price feeds, including, but not limited to: extreme volatility, illiquidity, underlying market suspensions, etc.
I cannot log in to my account but I need to close an open position. What do I do?
You may close/open a position or place an order by telephone 24 hours a day.
Simply call up our Dealing Desk or our Customer Support Department.
You will be asked for some personal details before your request is to be executed, for security purposes.
What is your input on trading robots?
The use of Expert Advisors (Robots) is forbidden on our platforms.
It represents an increased risk and should not be considered a substitute for carefully executed trading.