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  • Can you trade for me?
    Although we cannot trade on your behalf, we have a wide range of tools and market reports that can help you make an educated decision.
  • How can I get in touch with your representatives?
    Go directly to "Contact Us" section and choose the way you wish to connect with our Customer Support!
  • What are the benefits of trading with a regulated company?
    One of the advantages of trading with a regulated broker is that you know you are contracting with a reliable and reputable provider in a regulated environment, which has strict rules and regulations designed, in particular, to protect the interests of retail clients.
  • What is a Contract for Difference (CFD)?
    A contract for difference (CFD) is a contract between two parties, typically described as "buyer" and "seller", stipulating that the seller will pay the buyer the difference between the current value of an asset and its value at contract time (if the difference is negative, then the buyer pays instead to the seller).

    When investing in CFDs, the key word is ‘difference’ and this means that you are, in fact, not actually buying the physical asset, but instead, you are taking a position on the value of the underlying asset.

    In effect, CFDs are financial derivatives that allow traders to take advantage of prices moving up (long positions) or prices moving down (short positions) on underlying financial instruments (a futures contract) whereby differences in settlement are made through cash payments, rather than by the delivery of physical goods or securities.
    That is, your profit or loss is determined by the difference between the price at which you enter a trade and the price at which you exit.

    For example, if you believe the price of gold is going to increase against the US dollar (USD), you will buy gold and sell the USD, for a set price.
    You do not ‘own’ a piece of gold but instead, you have opened a contract for a specific price with the view that when you sell it back, the price of gold would have risen and you will receive the profit.
  • Why can't I log in or change my password?
    Make sure your login details are valid. Still can't log in? Use the newest browser version & then "clear cache and cookies".

    Click on "Forgot Password" in case that happens & follow the steps. Make sure that you are using the correct email address & get in touch with Customer Support for extra assistance.
  • How can I be sure that the money in my trading account is safe?
    The Republic of Cyprus is a European Union member state, which means that all investment companies licensed in Cyprus fully comply with the EU MiFID (Markets in Financial Instruments Directive) regulations that apply to all 27 countries of the European Economic Zone.
    The main aim of this law is to increase competition in the investment sector and protect the interests of the investment company's clients.
    According to the MiFID regulations, CAPEX.com is also member of the Investor’s Compensation Fund, which ensures that the clients' interests are protected in the case of company insolvency.
  • While using the Demo account, do I risk any real capital?
    Not at all. The Demo account is completely risk-free as you can’t lose real capital, but you can definitely use it to practice or improve your trading skills.
  • What is the Future Rollover and how does it affect me?
    CFDs are linked to an underlying asset (a Future contract) that has an expiration Date.
    Most of the instruments we offer, which are based on a futures contract, have a rollover date. CFDs are rolled over to the next underlying Future contract. This is known as the Future Rollover. If there is any price difference between the two Future Contracts, an adjustment would be credited or debited from the balance of your trading account, and would show up in the CAPEX WebTrader platform under the ‘rollover adjustment’ column and/or the MT5 trading platform as a “correction transaction” in your trading account statement.

    If you do not want to incur the price adjustment or any implication of the Future Rollover, you can close your position(s) and/or cancel your orders before the rollover date and open a new position afterwards.